Refund and Returns Policy

Returns Eligibility

You may request a return if:

The product is damaged or defective upon delivery
The wrong item was delivered

📌 Returns must be requested within 48 hours of delivery.

Non-Returnable Items

Electrical items once installed or used
Customised or special-order products
Items damaged due to misuse or mishandling

Return Process

Contact us within 48 hours with:
Order number
Clear photos/videos of the issue

Our team will review and guide you through the return process.

Refunds

Approved refunds will be processed within 7 working days.

Refunds are issued via:
Bank transfer
JazzCash / EasyPaisa (if applicable)

Shipping Costs

Return shipping costs are customer responsibility, unless the issue is from our side.

For any questions regarding policies, orders, or support:

📧 Email: support@sicproducts.pk
📱 WhatsApp: +92 311 4579878